Technical Support Specialist

Requirements

  • 2+ years of experience customer service in a help desk, service desk, technical support
  • Experience providing remote support for client, server, and web-based applications
  • Ability to maintain a high level of confidentiality
  • Upper-Intermediate level of Spoken and written English is a must
  • Excellent written and verbal communication skills
  • Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
  • Flexibility to occasional shifts, including night ones (up to 8 per month)
  • Senior PHP Engineer

    Will be a plus

  • Experience with CRM
  • Excellent problem investigation and solving skills
  • Stress resistance
  • Responsibility, initiative, self-organization, strive to learn
  • Diploma, certificates or other IT designations
  • Responsibilities

  • Daily supporting internal customers all over the world, handling complaints
  • Providing appropriate solutions and alternatives within the time limits
  • Providing prompt and accurate feedback to customers
  • Collaborating with other teams in order to drive continuous improvement of internal and external processes
  • Redirecting problems to an appropriate resource
  • Stay current with system information, changes, and updates
  • Get in touch

    Join us!

    Ready to join us – send your CV

    .
    Olha Dobrovolska

    Skype

    live:.cid.3bdd6f0c1e1b9faf

    Telegram

    @Olha_dobro777

    Referral program

    60% of Maxitech employees are referred by their peers or friends. If you know the best ones in the field and wish the best for them, share their contacts with us so we can make them happier with their workplace. Your referral bonus will send to you with the selfie happy face of the employee when the trial ends.

    Referral program

    60% of Maxitech employees are referred by their peers or friends. If you know the best ones in the field and wish the best for them, share their contacts with us so we can make them happier with their workplace. Your referral bonus will send to you with the selfie happy face of the employee when the trial ends.

    Technical Support Specialist

    vacancy is currently closed